Shipping policy

Shipping Policy

Thank you for shopping at The Paw Mart!

Processing Time

Orders are processed within 1–3 business days. You'll get a confirmation email when placed, and a tracking email once shipped.

Shipping Times

• United States: 7–15 business days
• Canada / UK / Australia: 10–20 business days
• Rest of World: 15–30 business days

Shipping Rates

Free standard shipping on all orders — no minimums, no hidden fees.

Order Tracking

Your tracking number will be emailed once your order ships. Allow 2–5 days for tracking to update.

Customs & Duties

International customers are responsible for any customs fees or import duties charged by their country.

Lost or Damaged Packages

Contact us at support@thepawmart.com within 14 days of the expected delivery date and we'll send a replacement or issue a full refund.

Questions?

Email support@thepawmart.com or visit our Contact page. We respond within 1–2 business days.